Questions?
Frequently Asked Questions
Setup guides, pricing details, and answers to common questions.
How to Connect Shopify
Connecting Shopify syncs your order history, product data, and revenue automatically — no manual entry required.
1
Log in to BurnTrack and go to Settings → Integrations.
2
Click Connect Shopify.
3
You'll be redirected to your Shopify store. Click Install App to grant BurnTrack access.
4
Once authorized, your initial sync begins automatically — usually takes 2–3 minutes.
What gets synced:
• All orders and revenue (last 90 days)
• Product information and SKUs
• Customer data for profitability analysis
• Automatic daily sync going forward
Sync failing? Check that you granted all permissions during the Shopify install step.
Missing orders? We sync the last 90 days on initial setup.
Products not appearing? Make sure they have at least one sale in the sync period.
QuickBooks Online Setup Guide
QuickBooks integration is available on the Business tier ($149/month).
Connecting QuickBooks lets BurnTrack automatically reconcile your Shopify revenue against your actual bank deposits — eliminating hours of manual bookkeeping.
1
Go to Settings → Integrations and click Connect QuickBooks.
2
Sign in to your Intuit account when prompted.
3
Select the correct QuickBooks company (if you have multiple).
4
Grant BurnTrack read access to your accounting data.
5
Initial sync runs automatically — allow 5–10 minutes for large datasets.
What gets synced:
• Chart of accounts
• All expenses and bills (last 12 months)
• Bank deposits and transactions
• Vendor information and account balances
Connection failing? Try disconnecting and reconnecting from Settings.
Expenses showing $0? Confirm transactions exist in QuickBooks for the selected date range.
Slow sync? Datasets over 1,000 transactions can take 10–15 minutes.
Pricing & Plan Comparison
BurnTrack has three tiers designed for different stages of business growth.
Starter
$29/month
Best for solo founders building cash-flow visibility
✓ Shopify integration
✓ 30-day cash flow forecast
✓ 5 Ember AI sessions/month
✓ Manual expense tracking (100/mo)
✓ CSV exports
✓ Email support (48hr)
Professional
Most Popular$79/month
Best for scaling brands that need deeper planning
✓ Everything in Starter, plus:
✓ Unlimited expense tracking
✓ 90-day forecast + scenario planning
✓ Unlimited Ember AI chat & insights
✓ PDF financial reports
✓ Priority email support (24hr)
✓ Real-time cash flow alerts
Business
$149/month
Best for teams needing advanced finance operations
✓ Everything in Professional, plus:
✓ QuickBooks Online integration
✓ 12-month seasonal forecasting
✓ Auto-reconciliation dashboard
✓ AI anomaly detection (24/7)
✓ Up to 5 team members
✓ Dedicated onboarding call
Free Trial
• 14 days free on any paid plan
• Full access to all features during the trial
• No charge until trial ends
• Cancel anytime — no questions asked
Meet Ember, Your AI CFO
Ember is BurnTrack's built-in AI financial advisor — available on every plan, no add-on required. Ask questions in plain English and get answers grounded in your actual cash flow data.
What you can ask Ember:
• "What's my runway if revenue drops 20% next month?"
• "Where are my biggest expense leaks right now?"
• "Give me a CFO-level summary of this month."
• "How do I connect QuickBooks?"
Decision Tracker
Use the Decision Tracker to log key business choices — like hiring, new products, or ad spend — and let Ember analyze their financial impact over time. It's your permanent record of what you decided and why.
Ember is included on all plans. Starter gets 5 AI sessions/month; Professional and Business get unlimited Ember access.
Troubleshooting
Shopify not syncing
Go to Settings → Integrations, disconnect Shopify, then reconnect and re-grant all permissions. Most sync failures are permission-related.
QuickBooks expenses showing $0
Confirm that transactions exist in QuickBooks for the date range BurnTrack is checking. Also verify you granted full read access during OAuth.
Dashboard shows no revenue data
Revenue pulls from your connected integrations. If Shopify is connected but showing $0, check that you have orders within the last 90 days and that BurnTrack has order-read permissions.
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