Questions?
Frequently Asked Questions
Setup guides, pricing details, and answers to common questions.
How to Connect Shopify
Connecting Shopify syncs your order history, product data, and revenue automatically — no manual entry required.
1
Log in to BurnTrack and go to Settings → Integrations.
2
Click "Connect Shopify" and enter your store URL (e.g. mystore.myshopify.com).
3
You'll be redirected to Shopify. Click Install App to grant BurnTrack read-only access.
4
Once authorized, your initial sync begins automatically — usually takes 2–3 minutes.
What gets synced:
• All orders and revenue (last 60 days)
• Product information and SKUs
• Automatic sync every 12 hours
Sync failing? Check that you granted all permissions during the Shopify install step.
Missing orders? We sync the last 60 days on initial setup.
Products not appearing? Make sure they have at least one sale in the sync period.
How to Connect WooCommerce
Connecting WooCommerce syncs your order history and revenue automatically using your store's API keys — no OAuth redirect needed.
1
In your WordPress admin, go to WooCommerce → Settings → Advanced → REST API.
2
Click "Add Key". Set Description to "BurnTrack" and Permissions to "Read".
3
Click Generate API Key and copy both the Consumer Key (ck_...) and Consumer Secret (cs_...) immediately — the secret won't be shown again.
4
In BurnTrack, go to Settings → Integrations → Connect WooCommerce. Enter your store URL and both keys, then click Connect.
What gets synced:
• All orders and revenue (last 60 days)
• Product information and SKUs
• Automatic sync every 12 hours
Connection failed? Make sure your store URL includes https:// and the WooCommerce REST API is enabled (on by default in WooCommerce 3.0+).
Invalid credentials? Check that API key permissions are set to "Read" in WordPress admin.
Missing orders? We sync the last 60 days on initial setup. Make sure your permalink structure is set to Post name under Settings → Permalinks.
Products not appearing? Make sure they have at least one completed order in the sync period.
QuickBooks Online Setup Guide
QuickBooks integration is available on the Business tier ($149/month).
Connecting QuickBooks lets BurnTrack automatically reconcile your store revenue against your actual bank deposits — eliminating hours of manual bookkeeping.
1
Go to Settings → Integrations and click Connect QuickBooks.
2
Sign in to your Intuit account when prompted.
3
Select the correct QuickBooks company (if you have multiple).
4
Grant BurnTrack read access to your accounting data.
5
Initial sync runs automatically — allow 5–10 minutes for large datasets.
What gets synced:
• Chart of accounts
• All expenses and bills (last 12 months)
• Bank deposits and transactions
• Vendor information and account balances
Connection failing? Try disconnecting and reconnecting from Settings.
Expenses showing $0? Confirm transactions exist in QuickBooks for the selected date range.
Slow sync? Datasets over 1,000 transactions can take 10–15 minutes.
Pricing & Plan Comparison
BurnTrack has three tiers designed for different stages of business growth.
Starter
$29/month
Best for solo founders building cash-flow visibility
✓ Shopify + WooCommerce integration
✓ 30-day cash flow forecast
✓ 10 Ember AI insights/month
✓ Manual expense tracking (100/mo)
✓ CSV exports
✓ Email support (48hr)
Pro
Most Popular$79/month
Best for scaling brands that need deeper planning
✓ Everything in Starter, plus:
✓ Unlimited expense tracking
✓ 90-day forecast + scenario planning
✓ Unlimited Ember AI chat & insights
✓ Ember real-time web search
✓ PDF financial reports
✓ Priority email support (24hr)
✓ Real-time cash flow alerts
Business
$149/month
Best for teams needing advanced finance operations
✓ Everything in Pro, plus:
✓ QuickBooks Online integration
✓ 12-month seasonal forecasting
✓ Auto-reconciliation dashboard
✓ AI anomaly detection (24/7)
✓ Up to 5 team members
✓ Dedicated onboarding call
Free Trial
• 14 days free on any paid plan
• Full access to all features during the trial
• No charge until trial ends
• Cancel anytime — no questions asked
Meet Ember, Your AI CFO
Ember is BurnTrack's AI CFO — available on Starter, Pro, and Business plans. Free accounts have access to core dashboard features only.
What you can ask Ember:
• "What's my runway if revenue drops 20% next month?"
• "Where are my biggest expense leaks right now?"
• "Give me a CFO-level summary of this month."
• "How do I connect QuickBooks?"
Decision Tracker
Use the Decision Tracker to log key business choices — like hiring, new products, or ad spend — and let Ember analyze their financial impact over time. It's your permanent record of what you decided and why.
Ember is included on Starter, Pro, and Business plans. Starter gets 10 AI insights/month; Pro and Business get unlimited Ember access and real-time web search.
Troubleshooting
Store not syncing (Shopify or WooCommerce)
Go to Settings → Integrations and click Sync All Stores. If that doesn't resolve it, disconnect your store and reconnect. For Shopify, re-grant all permissions during reconnect. For WooCommerce, verify your API keys are still active in WordPress admin (WooCommerce → Settings → Advanced → REST API).
QuickBooks expenses showing $0
Confirm that transactions exist in QuickBooks for the date range BurnTrack is checking. Also verify you granted full read access during OAuth.
Dashboard shows no revenue data
Revenue pulls from your connected integrations. If your store is connected but showing $0, check that you have orders within the last 60 days and that BurnTrack has the correct permissions. For WooCommerce, verify your API key has Read permissions.
WooCommerce connection failing
Check three things: (1) Your store URL includes https:// — http:// will not work. (2) Your Consumer Key and Consumer Secret were copied correctly — the secret is only shown once in WordPress admin. (3) The WooCommerce REST API is enabled and your permalink structure is set to Post name under Settings → Permalinks.
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