Support Center

Find answers fast or reach our team directly. We typically respond within 24–48 hours.

Email us directly:

burntrack.io@gmail.com

— we respond within 24–48 hours.

Self-Service Resources

FAQ

Setup guides for store integrations and QuickBooks, pricing comparisons, free trial details, and common troubleshooting steps.

Contact Form

Submit a support ticket with your category, issue details, and we'll route it to the right person on our team.

Pricing & Plans

Compare Starter, Pro, and Business tiers. Find out what's included and which plan fits your business.

Ask Ember

Ember, your AI CFO, can answer BurnTrack product questions, setup help, and billing FAQs — right from the dashboard sidebar.

Common Issues

Store not syncing (Shopify or WooCommerce)

Go to Settings → Integrations and click Sync All Stores. If that doesn't resolve it, disconnect and reconnect your store. For Shopify, re-grant all permissions. For WooCommerce, verify your API keys are still active in WordPress admin.

Full guide →

QuickBooks expenses $0

Verify transactions exist in QuickBooks for the date range and that you granted full read access during OAuth.

Full guide →

Dashboard shows no data

Check that your integration is fully connected and that you have activity within the last 60 days.

Troubleshooting →

Billing or subscription questions

For billing issues, plan changes, or cancellations, use the contact form and select "Billing & Subscriptions".

Contact us →

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