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Find answers fast or reach our team directly. We typically respond within 24–48 hours.

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Self-Service Resources

Setup guides for Shopify and QuickBooks, pricing comparisons, free trial details, and common troubleshooting steps.

Submit a support ticket with your category, issue details, and we'll route it to the right person on our team.

Compare Starter, Professional, and Business tiers. Find out what's included and which plan fits your business.

Ember, your AI CFO, can answer BurnTrack product questions, setup help, and billing FAQs — right from the dashboard sidebar.

Shopify not syncing

Go to Settings → Integrations, disconnect and reconnect Shopify, re-granting all permissions.

QuickBooks expenses $0

Verify transactions exist in QuickBooks for the date range and that you granted full read access during OAuth.

Dashboard shows no data

Check that your integration is fully connected and that you have activity within the last 90 days.

Billing or subscription questions

For billing issues, plan changes, or cancellations, use the contact form and select "Billing & Subscriptions".

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